Freezing problem during measurement

#1 · 23 February 2024, 15:13

I'm using Muovi+Pro and Syncstation+ for measuring motor units.
But recently the latest OTbiolab+(1.6.0.0) has frozen many times when I measure EMG using two Muovi and three AUX. Why did this trouble happen?
if I need update the firmware on those devices, Could you give me the latest files for updating those devices?

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#2 · 23 February 2024, 15:16

Hi, can you provide us the firmware version of probes and syncstation, these should be visible through web page. Thank you in advance.

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#3 · 23 February 2024, 15:22

Syncstation: 2.21

Muovi: 3.1.8

Those devices have never been updated since we purchased.

#4 · 23 February 2024, 15:48

You can download the latest version of the firmware through this link https://we.tl/t-IWinC20BpP. You can do the update through the correspondent web pages. let me know if this fix the problem.

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#5 · 4 March 2024, 6:24

After a firmware update, this error seems to be improved. Thank you for your support!

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